Terms of Service

By creating an account, accessing parozo.in, or using Parozo QR codes, you confirm that you are at least 18 years old and agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Cancellation Policy. If you represent an entity (such as a restaurant, cafe, bar, hotel, cloud kitchen, or hospitality group), you represent that you have authority to bind that entity to these Terms.

Parozo provides cloud-based digital menu publishing, contactless table QR ordering, Kitchen Display Systems (KDS), waiter call notifications, table management, sales analytics, and thermal KOT printing integrations.

When registering as a restaurant operator or administrator on Parozo, you agree to:

• Information Accuracy: Provide truthful, accurate, and current business details, menu pricing, tax percentages (GST/VAT), food allergen warnings, and FSSAI dietary classifications (Veg, Non-Veg, Vegan, Jain).
• Credential Confidentiality: Safeguard administrator and staff login credentials. You are responsible for all actions taken under your account.
• Menu & Content Compliance: Ensure all uploaded photos, descriptions, and promotions comply with local laws and do not infringe intellectual property or advertising standards.
• Food Safety & Service Fulfillment: You remain solely responsible for the preparation, quality, hygiene, pricing, and timely table delivery of all food and beverages listed on your menu.

For patrons and diners scanning a Parozo QR code at a participating restaurant table:

• No App Installation: Access to view menus and submit dining orders takes place via the smartphone browser without mandatory software installation.
• Order Commitment: Placing an order via table QR sends an active ticket directly to the kitchen display screen. Customers must ensure they are seated at the designated table number indicated on the QR card.
• Independent Merchant Relationship: The contract for food preparation and delivery is between the dining customer and the respective restaurant. Parozo is not a party to the food transaction.

Parozo provides software on a software-as-a-service subscription basis (including Starter at ₹499/month, PRO at ₹999/month, and Business at ₹2,499/month, or annual pricing equivalents):

• 0% Order Commission: Parozo does not deduct percentage commissions on orders placed by diners through table QR codes.
• 14-Day Free Trial: New restaurant accounts may explore features during a 14-day free trial without upfront billing commitments.
• Automatic Renewal: Paid subscriptions auto-renew on the monthly or annual anniversary date unless cancelled prior to renewal via the account dashboard.
• Price Adjustments: Parozo reserves the right to modify subscription fees with at least 30 days prior written notice to active account holders.

Payment settlements for dining orders are executed directly between the dining customer and the restaurant merchant:

• When a customer pays via direct UPI (Google Pay, PhonePe, Paytm, BHIM) using a QR code generated for the bill, payments flow directly into the restaurant’s merchant bank account.
• Parozo does not hold customer funds in escrow, does not operate as a financial intermediary for food orders, and charges 0% transaction cut on food bills.
• SaaS subscription fees paid by restaurants to Parozo are processed via PCI-DSS compliant payment gateways (Razorpay, Stripe) with automated GST invoicing.

We engineer Parozo on global edge infrastructure to achieve high availability. We strive to maintain a 99.99% system uptime service level target. Unscheduled outages, emergency cloud upgrades, or maintenance windows will be communicated via our status page and administrative portal.

Users agree not to exploit or abuse the platform. Parozo equips restaurants with optional security controls:

• GPS Geofencing: Restaurants may enable GPS geofence boundaries requiring diners to be within a specific radius of the venue.
• Table Verification PINs: Prevent remote prank orders through daily table PIN codes.
• Prohibited Conduct: Attempting to reverse engineer the application, inject malicious payloads, spam fake orders, or disrupt kitchen order feeds is strictly prohibited and results in immediate IP bans and legal recourse.

All software, source code, visual layouts, icons, documentation, and the Parozo trademark are the exclusive intellectual property of Parozo Technologies. Restaurant partners retain complete ownership of their registered brand logos, menu photography, and dish names. High-resolution QR acrylic stand card artwork generated via our studio may be printed and displayed freely in your venue.

To the maximum extent permitted by applicable law, Parozo Technologies and its founder, directors, and employees shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from lost sales, kitchen operational delays, hardware thermal printer disconnections, or food disputes between restaurants and diners. In any case, our total aggregate liability is limited to the subscription amount paid by the restaurant to Parozo during the preceding 30 days.

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, arbitration, or proceeding arising under or in connection with Parozo shall be subject to the exclusive jurisdiction of the competent courts located in Rajkot, Gujarat, India.

If you have any questions or require legal clarification regarding these Terms of Service, please reach out to our team: